We called a number of companies to get quotes for new sunscreens (at least 7 different companies). This company won our business for a number of reasons: price, knowledge, product and speed.
Unlike other companies that have a team of sales reps answering every call, when you call Imperial you will most likely need to leave a voicemail and wait a day or two for a call back. It's worth the wait. Be patient.
When you do get a call back to schedule a quote you will be given an appointment time, not a window of time. I had a quote scheduled for 10:00am and that is the EXACT time my doorbell rang. Literally 10:00am on the dot. That never happens. Ever.
Bob Nelson is the installation manager that gave me the quote and did the installation. Bob was very knowledgable. I asked him about proper care, average life of screens, energy savings, SRP rebate program and many other questions. He was able to confidently answer every question, whereas previous companies could not. He also gave me the quote on the spot.
The quote was $450.00 cheaper than other quotes I received.
Bob also let me keep the booklet of screen swatches so I could show my husband. The other companies only let me take pictures.
It is now 2 weeks later and the new screens have been installed. They look fantastic.
Nothing but good things to say for this company!