First time visit at this name sub shop with a friend and ate inside. VERY high step to get into booths. Counter-ordered food with very abrupt/rude employee taking order. Took my order and money and that was it, no directions on how to get the order was given, even after I said it was my first time there. Just handed a receipt with a number. Went back to booth to wait to be called to the other end of counter. Another employee calls out your number and I encountered yet another employee who was unfriendly, just quickly shoving the two subs at me. When we opened the packaged subs, we saw they were not cut in half. I went back to the counter and asked if they had plastic knives? "No, we don't, you can bring it back up and we'll cut it". I had to go back to the booth, pick up both unwrapped sandwiches/wrappers, go back to counter so the employee could cut them with a knife, again, doing so, as if it was a major inconvenience. The sandwiches were alright, nothing to write home about. Not sure what all the rage is about as we had heard it was the best sub shop and people whom we knew were so glad it came to the area. :(