Went here when I was in the city for a meeting in the evening. Definitely make sure you have a map on hand as the restaurant is located within a shopping plaza surrounded by many other stores! So easy to drive by and miss it. I got into the restaurant and it was busy! Around 6PM, so not totally surprised, but from what I had read it is a popular place, it definitely showed.
I wasn't greeted at the front by anyone, so I moved to the empty tables where one of the waitresses greeted me and told me to sit where a table was available. I was given some time to read through the menu, where I choose the pork and shrimp salad wraps and a lemon pepper chicken Vietnamese submarine. The salad wraps arrived shortly after with some water, they were delicious! I had 3 of them cut in half (so six small portions). They had rice, cooked shrimp, a thin slice of pork wrapped in a delicate rice wrap, and came with a delicious peanut sauce! I scarfed them down quickly and enjoyed the flavors. Unfortunately I had not yet received my submarine. My meeting was at 7PM and it was 6:45 and so I went to the front to tell them I would pay, but have my sub to go. The waitress apologized for the wait, and told me the sub would be ready momentarily. After using the washroom I came out not 5 min later and my sub was warm and ready to go. I was definitely disappointed with the wait as I was still hungry, but had to leave for my meeting. So after my meeting I ate the sub, and it was also delicious! Generous portions of spiced chicken, some fresh veggies and a creamy sauce or cheese like spread. Still warm too! I might make another visit to these guys when I don't have a tight time limit as the food is really good and worth the trip, but improving the service time would definitely be a work in progress, at least on my trip.