Contacted Roberto 5 days ago and was given his cell phone number to send over photos and get a quote for a couch of mine that needed new cushions. Seemed very nice on the phone. Sent photos over right away with ideas on what I wanted done. Received no response so 2 days later I texted again asking if he had received the photos. He responded right away and asked what I would like done (even though I had already detailed that in first text) and that he had received the photos. Resent the details. Then again, received no answer. Sent final text on 5th day nicely asking if if he could at least give me an answer on when he could get around to a quote. Nothing as of yet--very frustrated.
Was hoping based on reviews and family business (I own one too so like to keep local when can) to work with these guys but doesn't seem like that is going to happen. If you tell me to send over photos and text is okay for quotes then I would expect a reasonable time frame of response.