I've had to use this place a lot for a couple of months because I found myself having to deal with a business transaction in another state while I was staying with a relative in Lakewood, and that involved printing and faxing a bunch of signed documents. Relative has no printer, let alone a fax, and the party on the other end of the deal seemed to come up with some new item that had to be printed out and signed and faxed every other day for weeks. After an initial very bad experience with a Fedex/ Kinkos over on Center Ridge, I turned to this UPS Store and made many trips down there.
Location is a big plus here. It's in a shopping plaza with lots of parking, so you can combine a visit to UPS store with picking up takeout food, buying groceries at Marc's discount store, etc. It is also within Lakewood proper so no need to spend time and gas money driving 5 miles or more out to Rocky River or North Olmsted or into Cleveland. To my knowledge this is one of the only places in Lakewood where you can just print out a quick document, like a boarding pass or a form you need to sign, especially if you are not a Lakewood resident. Lakewood residents can use the library printers for free but you have to have a Lakewood library card and sign up for computer time - and my experience with using the computers there back before they required everyone to have a Lakewood library card is that getting a computer there often was a complete time consuming clustersuck, not a quick and easy process. As for the other printing companies in Lakewood, with the possible exception of Staples on W 117th they are all in the business of printing big presentations, tons of copies, business cards etc. - not somebody's two-minute declarations form or boarding pass.
Cost is another plus. If you use their "print by upload to website" service it's only 9 cents a page, and for smaller jobs you can simply e-mail them to your web account (like a gmail), then go in and print them directly from the e-mail attachment on the store computer and pay for what you print. I was usually able to print out 2 to 5 pages for under 2 dollars, and send a fax for another 2 dollars.
Based on the location and cost alone, I used this location many times and would probably use it again in the future if the need should arise (I finally caved and bought a printer for relative's house so hopefully it won't, but you never know.)
A few limitations to be aware of:
1) This place is not open Sundays. At all.
2) The "print by upload to website" worked for me once or twice, but the second or third time I tried it, something went haywire, my document never showed up at the store, and three different clerks trying to fix the problem were not able to recover it even after a half hour's worth of efforts. In the end they let me use the computer to print from my e-mail for free on that occasion, and I decided to just use that method at cost in the future because it was more reliable, since I generally only had a couple pages to print out at a time and the cost would be under 5 dollars. I also didn't like how the "print by upload" method, even when working properly, makes you wait 24 hours before your printout was supposedly "ready"; might make sense if it was 20 copies of a 10 page report, but for 3 little pages it shouldn't take 24 hours to spit them out.
2) This UPS Store doesn't accept waybills for shipping. It didn't affect me this time as I wasn't shipping, but I heard them telling several other customers they'd need to take their packages to some other UPS store to ship by waybill...kind of a pain because you expect all UPS stores to offer the same shipping options.
3) Although the clerks on duty here provided reasonably decent service (some of them clearly more experienced than others, but that's expected), I witnessed one uncomfortable incident of them dealing with an older, physically disabled customer who was clearly from out of town, not experienced with shipping, did not have their act totally together and granted was kind of a pain to deal with...but I still do not expect the clerks to all start laughing and making fun of the person behind their back after they leave the store, in front of other customers such as myself. Based on that I would have to tell the seniors I know in Lakewood (some of whom are my relatives) not to go there because they might be the next targets to be laughed at behind their backs after they go out the door. If the clerks want to laugh at or gripe about customers who need help, please go in the break room and do it there, don't do it out in the open in front of the other customers, because it doesn't leave a very professional or respectful impression.