My first time ordering and overall was pleased with the quality of the food. We ordered an Al's Big Ass Roast Beef sandwich and a Ryan's Wiseguy both with chips. Apparently, they were busy as it took about 20 minutes to complete our order (ordered on the phone for p/u). We realized later that we never got our chips, so a little bummed about that, too. However, the "brownie" made up for our concerns. It really is a wonderful hunk of fudge masquerading as a brownie--awesome! I really liked the Wiseguy with the salty Italian meats taking center stage. My only criticism is the Russian dressing on the roast beef sandwich was too thin and too sweet. It did not pair well with the beef IMO. Next time I'll request horseradish on the side and dress it myself. The good news is there will definitely be a next time. Jack's has caught my attention!