Wow! What a turnaround from Towbin Infiniti....a turnaround I welcome with open arms. Honestly, after buying my Infiniti from Towbin in January of 2010 and having such a piss poor experience, I was reluctant to even give Park Place a shot. That's until I met the owner Steve, surprisingly outside of Park Place and told him about my horrible experience. His southern drawl drew me in and I was instantly consumed by his Southern charm. He assured me he did a swift turnabout and invited me in to see the changes. Accordingly to him, a lot of the previous employees left or got fired. That was music to my ears.
A few weeks later I need a part for my car and an oil change. The parts department was fantastic. I wasn't sure exactly what I needed (I had a cigarette lighter out) and the tech went out to my car, I showed him what was wrong and he got me everything I needed to get it working again. Likewise, the service team was amazing. I was able to use a coupon that was emailed to me (if you have an Infiniti get on their newsletters!) and they completed it while I waited. Park Place has a comfy waiting area with fluffy couches, a TV, a computer with internet access, complimentary bottled water, coffee and pastries. Once my car was done I hopped in it and realized the service crew had washed my car for me. Nice touch!
Whether you're buying a car, you need parts or you are having your car serviced you will receive superb customer service the entire way. When I am thinking of getting one of the newer M35's I will definitely be heading down to Park Place Infiniti.