My rating of this place went downhill with each subsequent night. We stayed 5 nights total. The good: The lobby and grounds are beautiful. The room and bathroom are spacious. The air conditioning works really well.
I started with a 4 or 5-star first impression, despite the long, Disneyland type winding line to check in and the sales job to then get you to pay more for a room with a view. Got to our room and we were wowed by the spaciousness, complete with sunken living room. TVs in the living room, bedroom, and bathroom. Wow. Huge marble bathroom.
Then you notice the 1970s couch that looked disheveled enough that I never wanted to sit on it for fear of what stains I'd be connecting with. Then night falls and you turn on all the lights.Every. last. one. And yet you still can't see. Then you wait, thinking they must be the type that slowly warm up and get brighter. It was literally still dark in the toilet area when you turned the light on. I could never see my face well enough to put on make-up easily. And the lighted make-up mirror never worked, despite us leaving a note every single day.
They had a mini fridge, but it was fully stocked and you paid even if you just picked something up and didn't use it. The charge went through based on the shifting weight. This meant we couldn't put our own water, food, or drinks in the fridge. I hated that.
I am not a fan of only flat sheets on beds. I like fitted sheets over the mattress so you don't risk having the mattress pad exposed and your body touching it or the mattress. This was the case here. It grossed me out.
Then fast-forward to our last day, and housekeeping never came to our room. We got back around midnight and needed to pack and shower, and we could do nothing until they came to make the beds and replace the towels. They put us on a list and said they'd try to be there in 20 minutes. WHAT?? 45 minutes later, they had made up and refreshed our linens. Even after talking to a manager twice, NOTHING was done to expedite the service and nothing was taken off our exorbitant final bill.
The clock radio never worked. And a weird, thick layer of dust covered it and my iPhone every single morning. Gross.
So my impression of this place went downhill night after night. I won't be a return customer.