Wow, this is the first time I feel like if I could give a review with negative stars- I would. The horrible customer service that your takeout section provided me today, leaves me baffled because usually I love coming here for takeout and everyone previously has always been so nice.
Today I walked into your takeout section, was was blatantly ignored by your staff. Including a guy in a button up shirt, who I'm assuming is a manager? I walked in and stood there while they continued their conversations with cellphones in hand. Almost as if they were waiting for one of their other coworkers to make contact with me so they would be forced to help. Talking and laughing amongst each other and having personal conversations while helping me. Just so unprofessional.
I came in, and although I made my order hours in advanced- when I got there my order wasn't complete....I ordered HOURS in advance. I get it, it may have been busy and no biggie I can wait a couple minutes. But then the girl helping me, asked the other girl to go grab my side items- it made me feel like I was a nuisance and she didn't even say sure! I'm sorry about that! Or of course no problem! It was a scuff and then came back with hardly anything in my side cups.
I just can't believe it, and as a manager I HIGHLY recommend that you review your staff and retrain them on how to deal with customer and guide hem on customer service.
NOW I JUST GOT HOME AND MY ORDER ISN'T EVEN RIGHT. You seriously have got to be joking, they put the wrong condiments, sides.
What a crappy experience that deters me from supporting you guys. Oh well.