Terrible experience! I went to Brighton Jewelers to have a charm bracelet repaired that was purchased for me by my mother and grandmother for my 10th birthday. It came with 1 charm and they added charms for the rest of my childhood on to early adult years. Now, I'm 56 and wear it proudly so, when several charms had fallen off and the safety chain broke, I went to Brighton Jewelers to have 5 charms re-attached and the safety chain fixed. The lady was nice, looked over everything and said it would be $48 which was fine with me. I'm on a pretty tight budget and asked to have 1/2 the work done then, and said I would be back next month to have the other half done. She said that they would fix the chain and re-sotter the broken charm first and I could have the other 4 charms attached for the next trip. Mind you, the other 4 charms were not broken like the first charm, they had just come off their jump rings. I had the first half of the work done, picked it up for $24 and was happy with the work. Everything was fine. A pay cycle later, I returned as promised with the 4 charms and the bracelet. She wrote it up and said it would be $32!!! I reminded her of our agreement and she told me that there had been a small price increase. From $6 to $8 per charm is no small price increase. Then she said the original quote was a quantity discount. I reminded her that I'd had the work done previously and had returned as promised. Then the man came out and said the $2 additional fee was for the jump rings they had to use to re-attach the charm. Oh really!?!? Now I had steam coming out of my ears. These people are greedy little trolls. I will never go back.