If you know exactly what you want and need NO assistance whatsoever, and you happen to be lucky enough to find it in your size, then by all means go here. If you need any help whatsoever, you'd be better off wandering the parking lot for a knowledgeable squirrel. This has happened EVERY time we have gone there for shoes etc over the last several years, so roughly 8 times in the last 4 or 5 years.
Today, I went to buy new hiking boots and possibly rollerblades or roller skates. Not an employee in sight. I located and tried on four pair of hiking boots and settled on one that I liked, but wanted to try the next size up. I couldn't see any in the size I wanted, but noticed the two shelves higher than what I could reach had several boxes BEHIND the front boxes. No ladders or stools anywhere. No employees anywhere. I eventually slid a bench over to the area, climbed on top & looked for myself. Nope, none in the next size up. Looked & looked for someone who worked there, in hopes that they could call another store to see if they had that size in stock. I gave up after lapping the store twice.
Ok, so forget the hiking boots. I still would like blades or skates though. Rollerskates: one pair for girls, one for men. No women's. None! Rollerblades: three different ones in stock, all seemed really REALLY crappy, and one style was completely sold out, which I will assume was the only decently-made pair out of the bunch. Had some questions about the crappy ones, but again...not a soul in sight. I give up. Zappos, here I come!
Also, if you are a thief, this is your place. I am very confident I could have loaded a cart full of stuff & waltzed out the door. I seriously wondered if the doors were accidentally left unlocked and the store was really supposed to be closed. 3pm on a Tuesday, too. Unbelievable.