MOSSDR took over our building's management on January 1st. Based upon my experience thus far, I give them 5 stars!
Notices were put on our doors days before the exchange. Their letter-style notices clearly stated how to contact our Point of Contact (POC) and how to pay rent. About a week later, we got notices about a walk-through. At that time, my closet rod/bar broke and I put in a work order. When management did the walk-through, the rod was fixed and reinforced with an extra bracket. They also replaced shredded weather stripping on my door frame. Much to my surprise, they used a pressure washer on the concrete hallways and common spaces. That was a pleasant surprise because, in the 3 years that I have lived in this building, no one has cleaned the concrete.
The only aggravating thing is that, now, we have to provide them with copies of our keys because they do not have copies themselves. I am not sure if this is the old management company's fault or the building owner's fault. Pfff!
UPDATE: April 2017: Hailey has been a real joy to work with these past several weeks when explaining bills and logistics of being a tenant under SRE.
When reading the other reviews please read between the lines. Some people must think they live in luxury apartments and, therefore, knit pick about stuff that does not matter.