Unfortunately I have to agree with Penny Lane and Colleen M as my experience somewhat paralleled theirs.
Upon walking into the salon, the front desk ladies didn't even acknowledge my friend and I. They saw us walk in but then turned their backs to resume chatting with each other. When we approached the front desk, I had to do a polite "ah hem" to get someones attention. The two girls were less than thrilled to have their conversation interrupted. This became obvious when they proceeded to check us in without ANY conversation whatsoever. We did get a "is this your first time here" in the elevator on the way upstairs to the salon.
My friend and I were both pleased that the rudeness we experienced downstairs didn't carry out with the other staff members. We each had a massage/facial/hair style and makeup application and the ladies tending to us were really sweet. Aside from the constant attempts to sell their products, it was a nice experience.
Overall it was a nice atmosphere if you are into vintage chic, damask and TONS of colorful chandeliers. We both enjoyed a wonderful massage and facial. Pass on a style or makeup application though; neither of us were pleased with our results.
Once you get past the front desk, the experience isn't bad at all; but I've definitely experienced a more relaxing/delightful spa day elsewhere.