I used to order from Freshii online (through their website then subsequently through the Ritual app). They were fine, till they messed up my order last year by not including an item I paid extra for - luckily Ritual issued me a refund and apologized on their behalf. Since then I haven't ordered from them, but decided to give them another chance today - yet again they did not include an item I paid extra for. It's not that hard to re-check items that customers paid extra for. Needless to say, I won't be ordering from them again.