My boyfriend & I have been to this location multiple times & when it's good it's good but when it's bad it's bad. The service here is usually pretty good. We haven't had too many issues in the customer service department & the last time we had an issue our waiter did adjust the bill for the inconvenience.
My boyfriend had ordered fried chicken smothered in gravy & when he got his plate the chicken was cold. Not like it's been sitting for too long & cooled down but it was cold, like out of a refrigerator cold. They fixed the issue promptly though.
I'm giving this place 3 stars for the inconsistency & issues they do have but this place isn't a bad restaurant. The food is typically really good. The fried chicken is crispy, I love their sweet tea & sometimes I order their biscuits to go because I crave them. The biscuits & corn bread are amazing! Besides ordering take out biscuits & cornbread, I may try to sit down here again but I'm one bad experience away from quitting on Lo Lo's all together.