I called Lice Mom Sunday morning RIGHT at 730 am. She picked up and was over that very morning. My nephew was the one who picked the lice, but being in mid school where being "cool" is a big thing, we couldn't cut his hair. The ladies were so GREAT at calming them down and how it's NOT their fault, etc. It boosted their confidence and she gave us reassurance that, as a parent, not to blame ourselves for not noticing. They ARE very professional, give tips and all around just amazing at what they do. So far no lice. I'm glad that we found her when we did, at the beginning before spending hundreds of dollars on shelf product. The money is worth it!!!