I had been to this Urge Care 2 previous times and was most pleased with the care and demeanor of everyone I encountered. My visit today was more than disappointing. I had to go in for a refill on some anxiety medications, as I am between counselors and I am on a wait for an appointment for 2.5 months. Been a lengthy process I didn't expect. The tech that took my vitals was very sweet and had a great personality. I explained why I was there, and she had seen on my chart I was there a month prior for the same reason. The Nurse Practioner, Scott, came in afterwards and was deplorable. He started the conversation with, "I'm trying to figure out why you are here."
I explained my reason for the visit and he cut me off everytime I spoke. He was rude, and insensitive, and even remarked about the dosage I was on, saying " you are on THAT many milligrams?" This guy is an embarrassment to the nursing profession and I found that question insensitive and embarrassing. The woman at the front to desk is always so sweet and kind, and immediately greets visitors with a warm smile. I want to emphasize my other experiences have been 4-5 stars. Going forward, I will call ahead and make sure this individual is not the medical "professional" on staff that day.