My husband and I have been a Terminix customer for over 18 years. We have 2 homes one in Georgia, one in Phoenix. Both homes are covered in regards to pest control by Terminix. We get the annual termite inspection as required per our contract.
We received a card in the mail indicating "It's time for your annual Terminix Termite Inspection". On the opposite side of the card identifies the appointment date and the time to expect a technician.
The inspection was scheduled for 10/8/14 between 4:00 - 6:00 PM PST. We waited until 6:00 PM PST no one showed up. We left thinking that we would miss the technician however would get a card indicating "we missed you" no such luck.
I called 888.209.2557 (customer service) and was on hold for a total of 23 minutes and 13 seconds. Once I finally spoke to a representative she continued to apologize for the long hold and proceeded to reschedule the inspection.
The inspection was rescheduled for the next day 10/9/14 between 10:00 AM - 12:00 PM PST. It is currently 3:40 PM PST. No one showed. Therefore I went online and registered my customer number to set up an online acct with the thought I would be able to see my appointment. Nothing.
I called 480.596.4360 which is the number to the Scottsdale branch. I was on hold for approx 10 minutes. I spoke with Jennifer and explained my frustration and asked what happened to the technician? She indicated that the technician went to the house in Georgia. Huh?????
Jennifer indicated that she would have the branch manager Tom Martin call me within the next 30 minutes.
Believe it or not Tom Martin called within 10 minutes and promised to have a technician by today between 5:00 - 6:00 PM PST.
This is very poor customer service. We are extremely dis-satisfied with the support we have received after all these years. There was nothing offered for the inconvenience...I am sure if you miss a payment you will be dropped faster than customer service would answer your call. I will never never never recommend Terminix on behalf of their customer service.