Came in for a takeout order - very long wait. Would have called ahead had I known. Past eating experiences have been awesome, cool stuff on the 'secret' menu - they should have a chalkboard or something that advertises it better. Not unhappy but if I had popped in on a lunch break I wouldn't have time to eat.
Update: the in store staff had misplaced my order and were very apologetic - offered me my next lunch on the house. also heard from the manager here on yelp and she offered to do the same. already loved the food and now been even more impressed by their customer service. this will continue to be one of my favorite lunch indulgences.