So I had a significant leak! Not fun.
It was coming from somewhere near my bathroom. I decided it must be a foundation leak much like several of my neighbors recently had to deal with in my development.
I called up Copperline Plumbing and immediately reached Gabe. He gave me the rundown on what I would need to do to determine where the leak was located... and that he would be able to work on the repairs either over or under the foundation once the leak was located. (plumbers apparently use leak locator services from other companies... who knew) Gabe was helpful from the start even without a guarantee that he would get my business..
As I was phoning the leak-locator service, for whatever reason, I happened to walk out into my garage and saw that it was actually my hot water heater that was leaking, and the water was flowing into my bathroom. A steady drip, drip from the lower part of the heater on the other side of the bathroom wall.
I called Gabe back five minutes after my last contact. We set up an appointment for later in the day. He told me how to turn off the water to the heater and how to drain it. (Effectively stopping the leak.)
He called us 45 minutes before the appointment. He showed up at the time he stated. When he arrived and saw the water damage, he offered up some companies that could help me get the walls/drywall/wood repaired. (fortunately for me, I am comfortable doing that work... but it would be useful for somebody that wasn't)
He replaced my gas hot water heater with a drip pan (sold separately). He was also kind enough to replace my water valve (no charge) because he felt it needed to be replaced. He cleaned up before he left.
He is a good guy. I felt he was honest and the work was professionally done. I will definitely call him again for future plumbing work.