****UPDATE****
After discussing the problems with Tom's Camperland they have fully apologized for the situations at hand and have offered to help us with the payment of our mounting brackets and reimbursing me for the $55 fedex fee I paid. We will most likely be bringing the camper to a local dealership to have them check/repair the propane and Tom's Camperland has stated they will reimburse us for the expenses we accrue. Allen, thank you again for your concern and consideration. We are very happy with everything at this point and would recommend your company to our friends and family. Thank you again.
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My husband and I drove out to Scottsdale 3 weeks ago with the intention of purchasing a truck camper for our Ram 2500 short bed. We had been researching the different brands and models and were ultimately led to Tom's Camperland because of the great reviews and multiple options they had available.
We scheduled an appointment with one of the sales representatives, Alan, and met with him Saturday morning to look around at what they had available. The customer service from him and the staff was great and we made a decision to purchase a 2018 Eagle Cap 811 truck camper. They gave us an amazing deal and even offered delivery to California for free.
We were so happy with how quickly everything was done and had agreed upon a delivery date of April 30th, a Monday that my husband would be home as he is a fireman and is usually gone 4-5 days of the week. We unfortunately did not get this in writing and the delivery date was changed by Alan who claimed that we stated we wanted to have the camper delivered May 7th. This would have been fine, however I had just overnighted the sales paperwork on the night of the 27th assuming they needed to have it before the 30th and the office is closed Sunday and Monday. I spent $55 at fedex to have paperwork shipped next day for no reason. The camper eventually got delivered on the 4th and it was very simple and easy. Doug did a great job and I was very happy with the delivery and set up he provided.
After we signed the paperwork at the dealership we did a final walk through and mentioned a few minor things to Alan. There is a molding that is on the left side of the ceiling above the bed that was falling down and we asked him to take care of it before delivery. It was not and the campers' cleanliness was lackluster.
My husband was under the assumption that the mounting brackets for the truck were included in the deal and spoke with Alan about this. He advised they were not and that they would only cost "a few hundred dollars". My husband spent $1600 to get the brakets a large and unexpected cost to us. We also did not receive the hook for the manual side awning and will need that to be provided to us as it did come standard in the package.
The last straw for me and the reason I am writing this review is the biggest safety concern I have ever come across with any sort of vehicle/camper. We turned the propane tanks on yesterday when we were testing all of the units in the camper and left it on all day/night. Completely acceptable if everything is connected correctly. When I was leaving for work I heard the carbon monoxide detector going off in the camper and had to wake my husband up. The entire camper smelled of propane and we turned everything off.
My husband then decided to check for any leaks in the propane ports that were installed by the dealership before delivery. We have a video of the bubbles coming from one of the ports and I am just shocked, appalled and completely disgusted.
If we had decided to take the camper out last night and slept in it we could have died. That is the short and sweet of it. There is no better way to put it.
Apparently no one checked the installation and put mine and my husbands life as risk. I am writing this on a Monday and am aware that the dealership is not open. We will follow up tomorrow, but I expect an apology first and foremost and some kind of way to make this situation better.
All in all get anything in writing and make sure to inspect all components of anything purchased before use.