Lenscrafters in the mall, nothing special about location/ambiance. The reason I felt compelled to write a review is the staff. Navigating eye insurance can be really vague and obtuse, but the staff here knew exactly what was covered and helped me maximize my benefits both on the eye exam and contacts/glasses side.
Dr. Plug was really nice, let me waive the dilated eye exam since I was driving, and even gave me contact samples to take home and try out. The front desk guy gave me a discount on my contacts exam and printed 3 copies of my receipt for me- one to submit to the insurance company, one for the contacts rebate, and one for my records. I really felt like they were doing their best to make the process as smooth as possible!
The glasses saleswoman was great too. She worked with my insurance to maximize my glasses discount and did not look hurt/upset at all when I politely declined all the extras- featherweight, scratch resistance, etc. When I went back to pick up my glasses, she even gave me extra cleaning wipes!
Overall, friendly, efficient service. Very knowledgeable staff who really worked with me. I look forward to next year's appointment!