Not only were they late, when i called to verify my time slot-"Amanda" was condescending and rude at best.
The delivery driver informed me he was asked to go home as he had a fever and the flu. Once he came in to my home i requested him to wear a mask. He refused. I walked him through the issues with my sectional that was being replaced and asked him to make note of how it was set up to build the replacement he was delivering properly.
They started to undo 1 box of my 2 box sectional in the street which bothered me as it's not clean nor sanitary.
When they started to assemble it wrong i let him know where i was quickly told i was wrong as he continued wiping his nose and coughing. Of course they soon find out things were backwards where i then called their local office. I was done with the attitude at this point.
Once on the phone with Sean, he acted like he would resolve this, but these guys WOULD NOT leave my house. Sean also promised he would pull a favor and ask someone to come after 5 pm to redeliver and assemble.
The delivery driver at this time called in on another line and in front of me was saying he wasn't sick or wiping his nose and that i wasn't doing things right. (Despite pointing out the directions and actual set up i wa showing)
By this time i wanted the delivery men out of my home. Things escalated. Sean promised to call me, ask a favor and again, reassured it would be redelivered and new men would be there to assemble.
This did NOT happen. Way-fair called them, and were told that i voided a warranty by drilling holes on my own etc etc and at this time will no longer be working with me.
This is not the case and a blatant lie. I have before and after pix!
I tried calling them and sent to voicemail to confront them about this.... i blocked my number and got Sean. I asked to speak to a manger - i was asked to identify myself, i did and was hung up on. 3 times in a row this happened.
TERRIBLE -