One year ago my mother in law visited Affordable to have a re-alignment done. At the time they did the realign and she asked Dr. Chang if dental implants would be a good fit for her. Dr. Chang did an eval, and came back saying yes they would be a suitable option for you. At that time they were walk in only so my mother in law had that in mind when she headed over there this morning to get her lower plate implant done. You had to be there at 8 am sharp and they took you in first come, first served.
Unbeknownst to us this practice changed from walk-in to appointment only in October 2011. Rather than communicate this change with their customers they didn't bother to send out any type of communication so they left us hanging a bit. This morning my mother in law and all of us head over there at 8 am sharp and am told that sorry, Dr. Chan is out on vacation to get married and her replacement is not qualified to do the procedure that was needed.
Needless to say this is not cool as we've been planning for this since January, time off work was scheduled and she wanted to have a long holiday weekend to recover. But all that got tossed out the door by a practice that quite simply failed to communicate with their customers about a core business policy change.
I have had other doctors / dentists in Denver and Kansas City make changes like this and what did they do? They did a snail mail / email blast and even phone calls to alert everyone. Doing so engages your customers, it keeps them in the know and most importantly coming back. While Dr. Chang has a great reputation, the failure of her front / back office staff just cost her 1 customer today, and at least 3 others in the near future. Not cool people, not when I know that others in the same profession know how to communicate and avoid situations like this. It's crap like this that continues to sully Las Vegas's medical reputation.
While we're all peeved over here when you can get to Dr. Chang she does do good work. That's the only thing preventing a 1 star zinger of a review.