I like gastroenterologist, Dr. David Scott Smith, but Dr. Smith's STAFF lacks professionalism. His scheduler, Gail, forgot to send me the email with all the information I needed to fill out and with the preparation procedures for the colonoscopy. I had to call to get them a week later. My follow-up nurse, Susan, was very unfriendly. I got the impression I was an inconvenience to her. After the colonoscopy, I was rushed out of recovery as soon as possible so she could go to lunch. Also, I was supposed to get results from pathology regarding the polyp they removed; they said they would call me in about a week with the results. Two weeks later, I have not received this call or the results. I called them; Susan acted as if I was a bother and blamed it on slow mail. I checked the mycarolinashealthcare.org website where all my reports and procedures are recorded. Still, 2 weeks later, the pathology report is not recorded on the website either.