4 of us walked in for mostly manicures, although 1 in our party had a mani/pedi done. We expected to wait for a while b/c we didn't have appointments. But after we were finally taken, our hands were left soaking in the mitts for so long our fingers pruned up! Our nail tech (yes, our b/c she was doing both me and my mom @ the same time) kept leaving to do other things & when she finally came back & dried us off, someone came in for a waxing, she whispered something to her & then disappeared again (apparently to do the waxing!!) The same thing was happening to my sister who was getting the mani/pedi, her tech kept leaving to help other people.I eventually left out of frustration but my sister had no choice but to endure. What was meant to be a fun girls outing with my family from out of town, turned out to be a tremendous waste of time & money.