If I could give negative stars I would. I previously purchased two beds at two different locations and called earlier to ask about the warranty on my pillow and swapping it out as it was defective. I spoke with a very friendly Travis at the North Scottsdale location. As I was closer to this one when I got around to it I came here. Walked in and explained everything to Janet and was met with a,"that's not allowed" she then proceeded to call me a liar and say no one told you could swap it on the store, then called the other store only to find out my story was in fact correct. She then in front of me verbally spanked that poor coworker as well. I've been sitting here for twenty minutes after informing her it's ok I'll jus call corporate to her reply or are u threatening me??? No I was hoping they could help me since you won't. This lady needs a hug and to be trained. And she's a manager?!?!?!