Been here several times and very unimpressed with both the service and price of items. The staff member I dealt with in the few times I have been to the store was unhelpful and not very knowledgeable about the items offered. I wanted to buy my dog a winter jacket but was offered no advice or recommendation despite making it known to the staff member that was what I came into the store for. The coat that I had my dog try on (with no help from staff) was too short in length and the staff just looked at me blankly and said "yeah" without further recommendation. Overall, their items are priced much higher than other stores (for example, the shampoo I get for my dog regularly is $19.99 at another store but $26 here). They probably have the best selection of doggy clothes in the area, but their store is messy, and their staff is disinterested.