I find it difficult to rate this place, but think of it as a glorified emergency room with slightly shorter wait times and nicer facilities. If you have a non-urgent condition (and no family doctor) then find another place to go - they are so busy that the only real focus is *urgent* care.
Anyway, the entire process is incredibly streamlined. You walk up and check-in, get your vitals taken, and then wait for intake. There is even a large display which lets you know how long you will wait to see a doctor. The staff are courteous and helpful and even though it feels a bit like you're cattle, it is clear that they are trying to make you feel comfortable.
After you're called into the back, there is another waiting room so be prepared to wait. The doctors seemed to really care about helping people out, but as I mentioned if your condition isn't urgent then they will give you a prescription and show you the door. Even with urgent conditions, you get the same treatment but a slightly longer look over by the doctor.
In general, this is a full service medical facility. There are a variety of services offered and there is even a family medicine clinic on the 8th floor. That makes this a one-stop-shop in a lot of ways and so definitely a better choice if you have a complex medical condition that medicenters. However, I you have a cold and just want some stronger meds, I don't think this is the place for you.