I didn't think quality service even existed these days until I came here. I mean real honest customer comes first kind of service. This was the third time I had to bring my Dyson upright here for repairs(I get a little "vigorous" with cleaning). The men working here are so nice and eager to fix your vacuum. I've never had to wait plus better yet never been charged for repairs! Granted my vacuum is still under warranty but there has never been a question regarding any repairs. I love my Dyson and will continue purchasing them in the future and I'm happy this place exists to help me when I have issues. Also you can purchase Dyson vacuums here also. I have my eye on a little cordless dittie that would be perfect for cleaning around the cat box which I will surely buy here!