I love the chain: The Coffee Bean & Tea Leaf.
The coffee is fresh and smooth and delicious. Any other CB&TL gets 4 to 5 stars from me.
However, my experience at this particular store was not good. At all.
My mother and I got out to coffee to catch up several times a week, and we usually go to starbucks. On this particular day we headed to CB&TL for "something new". Since we're not regulars, it took us a minute to order. There was no line, but the barista (guy) was visably irratated and rolling his eyes. I inquired as to whether or not my mother could try a sample of the tea latte to see if she liked it, and while the girl at the register was nice and tried to offer a sample of just the tea, her male coworker interruped and said "no, no we don't" and immediately turned away. The whole experience was less than savory.
The cherry on top? The guy was clearly the supervisor.
Great coffee, not so great customer service.