The sign says "ORDER YOUR SHAKE NOW!" and let me tell you, I appreciate it. I know where the good milkshakes are and few restaurants invest the time into making a shake with real ice cream. Most places that offer shakes have a machine with a corn syrup mix in it. While I think it's dumb to have the cashier making the shakes, I love the place. Half the time, I don't get a shake just because it's unhealthy but the rest of the menu supports enough variety. Quizno's left the Cleveland area a few years ago and I like Potbelly better. A good meatball sub is hard to find as is the Mushroom Melt a unique find. The salads are loaded too. They will also sell you a box of the small cookies they use on the straws too.