worst consumer experience i've ever had while trying to get a simple oil change. i pulled into the lot. the guy waved me into the garage. i wanted to get out of my car, he told me i had to stay in it and they would do everything while i was in my car. i told him i wanted to go next door to the bank while they changed my oil. he said i had to stay in the car and then i realized why.
when you pull into this garage you are accosted by desperate salesman trying to milk you for every dollar you have. they told me i had to get the synthetic oil because of "the mileage on my car". my car has 30,000 miles. problem was that i didn't want to pay $70 for an oil change. i was thinking $30. they had a $35 option, but the guy told me it wasn't right for my car and i had to get the $70 change. i said "i don't want to pay $70 and i don't want you to put the wrong oil in my car, so i suppose i'll leave." he said "you can't, we already drained the oil from your car."
there was a guy under my car draining the oil before i even picked a service. so i had to stay. he wouldn't even tell me what brand of oil they used. it was ridiculous. i told him to just give me the basic oil change. (there were 4 price options). slightly more than the basic was the "eco oil change". they tried to sell me on that, but couldn't explain the difference, other than that "it was better for the environment." but they couldn't tell me in what way it was better. while they finished changing my oil, they tried to sell me a new rear reverse light, a new cabin filter and air filter. they were even shoving my dirty air filters in my face. saying "this is what you breathe". goddamn i don't want to breathe it directly. and they even handed me an invoice showing all this work for $170. it was insane. in the end i got the basic oil change without extras. but damn did i have to fight for it. next time, i'll just go to the dealer.
i assume this is just their business model at Lube Stop. I'd never been to one before. but i hated it. it was really crazy.
p.s. the dude knocked $5 off the change because he could tell i was pissed. but even still they get 1 star.