My experience in my first year has been ridiculously bad. I signed up under an offer with free months. The first invoice I got was wrong. Josh the center manager drug his feet getting it fixed. He drug his feet on every request we made. I have it in writing that the only additional charges we'd have is for postage. Oh wait except technology charges and phone and oh the postage we do by hand so the 300 parcels we send each month can't be accommodated. Oh and the phone number I've had for 20 years and is forwarded cannot be displayed on the outgoing ID because well while our system allows it and while it is not illegal we just don't allow it. Why? We want you to be forced to use our numbers as your number so your tied to us and are less likely to move. The last straw after many many inexplicably stupid things is when I was charged $124 late fees for an invoice that magically appeared in their system a month later. I got an invoice for just the technology and phone service but not the rent. I showed it to the center representative that said "well maybe you shouldn't argue it's a gift". I said no it's wrong and I'd like it corrected. Nothing was done. I kept checking their system and no invoice. Yet the next month yep past due balance and a huge late fee. I gave my 13 month notice on the spot and will be opening a case with BBB. It's not the money it's the principle. They screw up and I've got to pay. If you have the type of business where your phone rings allot and you value your image do not sign here. On paper it sounds good but you get nit picked to death, there billing department doesn't have a clue and the center people aren't all that interested in helping you.