It's not often anymore a store will offer free advice on the phone but this place was terrific!
I called them in a panic because my steam vac wasn't picking up water and we had company coming to town. The man who services these machines asked me a few questions and was able to diagnose the problem on the phone. He had a solution that worked IMMEDIATELY and I didn't even have to bring the machine to the shop.
The best part was that he was pleasant and never treated me like an idiot, though it would've been well-deserved because the problem was of course, user error. In the end, thanks to the smart and friendly staff, I was able to solve the problem quickly and without spending a dime. The next time I need actual service, guess where I'm going!