I wish I would have read these reviews before my purchase, because man do I regret it.
In Champaign for work and my boyfriend and I decided to stop in to check out a variety of things we needed for our new home. We ended up deciding on a kitchen table that fit our needs and would be very reasonably priced. Although we live in Quincy we decided to buy from Champaign and have it shipped from their Bloomington/Normal warehouse, which at the time didn't seem like it would be an issue. A little expensive, but we were told it was feasible and they would do it.
Today was the scheduled delivery and we were given a 2 hour time window. At 10 mins til the end of the "window" we were given, delivery said it would be there "any minute" 30 mins later we get a call from the delivery guy stating he was still 50 mins outside of Quincy. He also stated that he was not informed of a 2-hour window and that he was told to just deliver it after his previous delivery. We asked if they could just drop it at the Quincy location for us to pick up, since my boyfriend had to get back to work. They said this was not possible because they are "not affiliated" with that store and whatever else the excuse was.
We called the woman who had given us the time frame and she said she had told the delivery guy it needed to be delivered within that time frame and that he should have called to inform us (or them) that he was running behind. Apologies upon apologies. She even went as far to say that we were undercharged for the delivery, and that if we wanted to cancel this delivery we would have to wait another month for them to be back in our area. More apologies.
Finally, a customer service rep from the store we purchased the table called to apologize even more. She said we should have been called and told about the frequency of deliveries going to our area. The only compensation we could receive would be a $50 gift card for Ashley Furniture, only good at the Champaign or Peoria locations.
I'm sorry, Ashley Furniture, but keep your gift card, it's not going to be used as we will never be shopping at any Ashley Furnitures anywhere ever again. Way to ruin our day and way to ruin it for any Ashley Furnitures "not affiliated" with you.