We've been in one of their rental apartments for nearly 6 years now. Nick has always been very nice and helpful in getting things fixed when we needed it (the apartment building is quite old). We love the fact that the price is very reasonable for the area, the heat is included and there's actually plenty of it during the cold months. They have been generally very flexible and understanding whenever we've had issues, they actually treat you like real people, are not heartless like most rental management companies in Pittsburgh. Would highly recommend!