I've typically had good service at this location, however my last two visits have been quite unimpressive. On my last visit, I ordered a 12 grain bagel toasted with herb & garlic cream cheese. I got my food, drove the few minutes back to my office and opened it up to eat. What I had was an everything bagel, cut in half. Not toasted, no cream cheese. Totally plain. I didn't feel like driving back to get what I had asked for so I sucked it up and ate what I was given. I'm fairly confident I won't be going back any time soon, and if I do, it will not be to order food.