I have been going to Rose Family Dentistry for eight years, but rather erratically for the last four years. (I have 3 toddlers, and I am a full-time teacher, so doctors' visits in general have been on an only-if-absolutely-necessary basis.) I scheduled my appointment a month ago, and asked them to schedule a deep cleaning, but they said that they couldn't schedule it until they had seen me for a general checkup, regardless of... anything, but maybe they'd be able to fit me in after my exam. I have been in once a year for the past two years, both times for emergencies. On both occasions, I asked them to update my last name (I've been married for 5 years) and on both occasions, they took x-rays. When I went in today, they told me that I needed to update my paperwork, because I hadn't been there in 4 years. When I asked them if they were telling me that I hadn't been there the last two times (when I also updated my paperwork) they told me that those times didn't count(?). When I went back, the dental assistant couldn't find me in the system until I gave her my maiden name- it still hadn't been changed. I got my x-rays, and then the dentist looked at my teeth. I asked him about the deep cleaning. He informed me that his was a very busy office, and if I were to start scheduling my appointments six months ahead of time, then he could guarantee that they would have something available. His office is closed on weekends, and is generally closed when teachers don't have to work (they were only open two days during the two weeks of winter break), and I don't take sick days just to get a checkup. It will take months before I will be able to get in again. Unfortunately, I am a very busy person, who does not always know what I will be doing on a specific day, six months ahead of time. When I left, they said they would call me the following day to schedule a deep cleaning. They did not.
I found Dr. Rose's attitude to be very condescending. He repeatedly remarked that I hadn't been coming regularly for the past few years. I have not been able to come in for regular checkups because you can't get x-rays when you're pregnant, and between work and breastfeeding, I didn't have much time to myself for ANYTHING for a long time. When I scheduled my appointment, my intention was to start going to the dentist regularly again. I plan on fulfilling that intention, but with a different dentist.