It's not in the nicest area but I came in for a tragus piercing and Nicola Sands did a great job! She was friendly and bubbly and took the time to talk me through what she was doing. She also explained the aftercare to me. I was kinda nervous and she did her best to put me at ease. She also has nice, professional looking business cards with her photo on it which I thought was cool. I'm a hairstylist so working in an industry that is customer service oriented, I appreciated her.