I hope the owner(s)/manager(s) read these reviews.
Folks, seriously... get it together.
We frequent this location because it's convenient (right around the corner) and the shakes are a guilty pleasure. However, you have GOT to tighten this operation up.
1. I wish I was exaggerating, but I am not -- EVERY time we visit, EVERY conversation with an employee LITERALLY starts with "I'm sorry ...". I'm sorry for the wait, I'm sorry we forgot something, I'm sorry we got your order wrong... I could probably make a drinking game out of every time someone starts a sentence with "I'm sorry."
STOP WITH THE I'M SORRYS. If you're constantly having to apologize, then recognize where the deficiencies are and CORRECT THEM!
2. I find it particularly annoying when, again, EVERY time we're in the drive thru, someone walks by with a tray and asks "did you order a ..."? No, that's not mine. Repeat. Repeat. Guys, come on, it's not that difficult. You have a computer that tracks orders. You should know who ordered what! The first order on your screen should be the first car in line. The second should be for the second car, and so on. What are you guys doing at this location to be so completely haphazardly lost?
It's not really the fault of the poor kids who are working here... they're all nice enough for the most part and they try, but if they're not being trained or if they're being trained in such a way that leaves them unorganized, confused, and constantly handing out apologies, the failure is not with them, it's with the managers who are supposed to have their act together and be setting a good example.