I Don't usually give anyone a 5 star, but this one deserves it. They fit me in to a cancellation. Came to house as scheduled. Checked it all out, had parts on his truck. Was very gentle with the dogs. Had no problem with them at all. Instructed me on more care of the spa. Told me the date it was made. (Previous service man that did not repair the problem told me it was 20 years old) only 8 years. Very professional. Knew Hot Spring Spas. Did not have to talk to a rep the entire tome he was here, he already knew. Great!