I don't even know where to begin. I can't rate the food because I never got to eat what I ordered. I was with a party of 8 with a reservation for 7 PM. We finally got our food at 8:42 PM and when we asked for and update at 8:30 PM we were told the server "thought it would be up soon." After waiting another 10 minutes we asked for another update and more silverware. The server brought out more silverware and as she set it down she said, "I don't have time to pass this out because your food is coming up."
Our food came out in shifts, the last person getting their order at 8:59 PM.
When we talked with who we thought was the owner/ manager, she told us the ticket had only gone through 23 minutes prior to us getting our food. We found that interesting considering we had given our server our order at least 45-50 minutes before that, but when we communicated that to this owner/ manager she responded by making excuses. That's right, no apology.
As our food was still not coming out or items were missing we again expressed our disappointment and this time the owner/ manager responded by saying, "You know what? We're not good enough for you." And then as the conversation progressed she told us she quit and was no longer the manager and then went to another area of the restaurant (where our table as well as other customers could still see her) and sat down on the floor and started crying.
I never got to eat my food because by the time I got it, my infant was done being patient and really I don't blame her. Not only was the service the slowest I've ever experienced but the management team was completely unapologetic and then down right rude. My family visits different restaurants in the area every Friday evening. Needless to say, we will not be dining here again. I suggest if you do that you have a snack before you leave the house!