I was initially a little annoyed that I couldn't get in for an appointment after a couple attempts, but I figured, if they're that busy, they must be doing something right. Finally Sarah got me an appointment Monday morning. It just so happens that I'm opening a new nightclub and Memorial Day Weekend had me working double shifts for the last two weeks, but I wanted to get my car done. I showed up at 9 (after about 3 1/2 hours sleep) to find that the doors were locked. My thought was that she forgot it was Memorial Day when she made my appt. and I went down there for nothing. I left a pretty rude message for her wasting my time and went on to work my 9th and 10th shifts for the week. I assumed that, in typical Las Vegas businesses form, that would be the end of it. Much to my surprise, she called back and offered an apology, a reasonable excuse and to name my time to come in and make it right. (Apparently there was a guy in the back but hadn't unlocked the front door yet). Sarah got me in right away and the final product is great!