I've been going to Diya for years. Everyone does it differently I understand. I've had a couple instances now that I request something in particular and end up with not what I asked for. Keke is great, Diya is amazing . But some of the other girls are rude and just do whatever they please regardless of what you request. The eldest lady, I've had my eyebrows done by her maybe 3 times? The first time she cut me! No once or twice, but multiple times on both brows. The second time wasn't too memorable but I had requested my eyebrows be thinner and shorter and she refused. "They're fine" she said, "they won't look good" she insisted. Well considering they are on my face and I've had them done like that for a while now, I think I know what I like. This last time, she was the only one available, be I really needed my eyebrows done. She sat me down, pretty much wiped all of my makeup off, face and eyes! Aggressively moving my head from one side to the other. But fine...respect your elders right? I stayed quiet. Finally she shows me the end result, she took the top half off my left eyebrow!!!! When I asked why she took so much off she replied with "there's no hair there". I pointed out where my eyebrow hairline is (since she didn't even make the eyebrow even), and she still kept blaming it on my lack of hair towards the inner part of my brows. She made no effort in trying to remedy the fact I clearly was not satisfied. At that point I didn't even want her touching me anymore. Now my eyebrows have NO SHAPE, are barely "cleaned up" and I have never in my life had to fill in my brows but now I do.