I ordered a delivery for that special someone on Valentine's Day. Lisa took my order and she was great, very consultative. (Helped me get something unique, appropriate, and in my desired budget) The arrangement arrived later than I'd have preferred, but within the window promised (no concerns there), AND it looked beautiful!
The next morning unfortunately, some of the flowers had wilted considerably. I spoke with Lisa about the problem and she was both apologetic and emphatic about improving my experience, and she insisted on sending a replacement arrangement.
I didn't think it was possible but the replacement was even more beautiful and fragrant, and with none of the wilting issues - so I have to assume that was a fluke.
Bottom line - If you are looking for top quality flowers, expertly arranged, from a business with real pride in the product and excellent customer service, this is your place! I'm definitely going to be a repeat customer.