I made my reservations on-line via ACE Rent A Car who processes the reservations for AVR (Airport Van Rental). Initially when I booked my reservation I was skeptical to use them so I booked another reservation at Alamo. The pickup location is across the street from the main airport rental facility in a converted house - seemed a little unprofessional compared to other companies in the airport rental facility. I worked with Erlinda who was nice, informative & professional. She put me completely at ease. She explained out of state limitations where the unlimited mileage reverts to a limited 250 miles per day when traveling outside CA, NV, AZ, & UT since I was going to Idaho. I had booked the van for 2 weeks but returned it in 10 days. There was no fee to return early - this is a way to avoid the $25 extension fee in case you need the vehicle longer. Erlinda checked me back in making this an extremely easy and pleasant experience. I would use them again. Ask for Erlinda!!!!!