So. Short story. 3 weeks priors to Mother's Day, I order my Mom flowers through FTD. At 2am on Mother's Day I receive an email that my order cannot be fulfilled. 2AM!!! Suffice to say, I was scrambling and FTD was no help as I couldn't get through to their customer service.
After looking for a while on Mother's Day morning, I found Tiger Lily and called them. The lady on the phone listened to my predicament and was extremely patient with my slightly spastic attitude. Not only did she tell me it would be taken care of, she efficiently explained the ordering process, the types of flowers that would be included in the bouquet and general delivery arrival.
At 1:30pm that afternoon, I received a confirmation email that the flowers had been delivered. Shortly thereafter, I spoke with my Mother and she was absolutely delighted with the bouquet. Although, calling it a bouquet might be an understatement. As I told the person at Tiger Lily, "just make it big and pretty, oh and some yellow flowers too!", they absolutely did not disappoint. The arrangement came in a large beautiful vase (almost like a garden urn) with hydrangeas, lavender, lavender colored roses and other really pretty flowers that I don't know their proper names.
Thank you Tiger Lily for being my knight in shining armor and saving the day!