Blackstone was terrible to me. I booked their facility in early February 2018 for my October 2018 wedding. At that time I met w/Samantha. She made my wedding at Blackstone sound like a dream.... and then, it became an absolute nightmare.
In April, I received an email that Samantha would be leaving the club, and a new wedding coordinator named Jessie would be taking over. I was assured no detail would be overlooked and the transition would be seemless.
Unfortunately, I found out a week ago (Jun 2018.... 4 months until my big day) that my venue was now hosting another event at the same time as my wedding. Not to worry though(Jessie, the new coordinator tells me)...my wedding was now predetermined to start at 4p and we would be gone before the next event started at 6p. However, the next event would be set up while my ceremony and cocktail hour were taking place. Oh! And to top it off, they took the liberty of moving my cocktail hour to their "rose garden" location... which is currently over looking new home construction and covered in construction equipment. Talk about being blindsided! If I wanted a drive-thru wedding I would have gone to Vegas. They also had no idea how I would get the pictures I wanted in the courtyard... as there was going to be another event going on while I would be "trying" to take my photos.
I was assured by my original wedding coordinator (Samantha) my event would be the ONLY event hosted on my day.... Not true whatsoever! In absolute disbelief I tried to gather my thoughts and found myself sitting in front of 4 Blackstone team members. They were callus and cold. When I showed them the emails aligning with my concerns and promises from Samantha,I had 3 options: a $500.00 discount and accept another event being scheduled, or a refund and loss of my venue. They were so rude and uncaring, I took the refund and I am now 4 months prior to my big day with no wedding venue. To them, this was all just a "misunderstanding." Whatever you do.... DON'T BOOK THIS PLACE!