This is usually my go-to Wendy's location. I come here so often I use the survey coupon to get a free burger with the purchase of a sandwhich, so I usually get the Dave's double combo and get my sandwhich for free. I really like the food here as it's better than McDonald's and Burger King but lately they won't let me use the receipt to get it. I usually come here with a friend and get our fries well done but if they aren't willing to do this then they're just going to lose customers and their customer satisfaction will keep getting worse day by day. I'm disappointed in the manager Kristin as she usually is the one there whenever we order food, and so I know she's familiar with our order and what we like to eat. This isn't the first occasion this happened and I know it's not going to be the last. In the future I'd suggest sticking to the Warden Eglinton location or the Victoria Park and Sheppard location as they're much more reliable.